Covid -19 & Our Policy

Statement updated 22/11/2020

Hello,

Welcome to our Covid 19 Policy here at S.H.Modelmaking.
  Our aim to update this policy to keep in line with the latest restrictions and guidance issued by the UK goverment update out covid policy to refelect the changes that are happening and to hopefully answer some of your questions that you may have.
  You can see the latest information below:

 

The Workshop.
  
We are experencing some delays in the workshop due to delays in the obtaining supplies from our suppliers who are also sufferning due to the restrictions.
   We are working as much as we can to catch up including working extra hours during the week and at weekends. We have also taken the desision to only answer emails & messages once a day so we can concentrate our efforst on completing the commisons that we have. We are sorry if this causes any inconvince but we feel that this is the best policy.

 

Posting.
   This is still only once a week due to restrictions on movement and to reduce our time away from the bench and stood in the queues in the local post office which has lenghty queues (which is normally out the door and 50 meters up the road).
   For you as the customer this may mean a delay in posting you parcel if you have missed the posting day for the week. We can of course speed up the process by extra postage being paid to have a courier collect the parcel whch is normally next day. For more infmormation on this and the costs involved then please contact us.

 

Visitors.
  
At this time no visitors are allowed to the workshop due to national and Local locdown rules. Unfortunatly we don’t expect this to change any time soon.

 

Site Visits.
  
Site visits are currentlly suspended till further notice.
  We will of course keep updating this poilcy and we will amend as and when nessacery to keep up with any of the goverment restrictsions and advice.
Stay safe & Happy Modelling.
Kind Regards
S.H.Modelmaking